RETURN AND REFUND POLICY

 

Returns

We accept returns. You can return unused items in the original packaging within 7 days of delivery. If 7 days or more have passed since product delivery, we cannot offer you a refund or an exchange.

Upon receipt of the returned item, we will fully examine it and notify you via email, within a reasonable period of time, whether you are entitled to a return. If you are entitled to a return, we will refund your purchase price in the form of a store credit which will automatically be applied to your Italian Colony World Wallet 

Please Note: Shipping charges may be applicable

HOW TO RAISE A RETURN / EXCHANGE REQUEST?

  • Visit the returns section on the website or click here to raise a return/exchange request for your order
  • Submit the required details in the empty fields
  • Follow the instructions and select the items you would want to return
  • A confirmation email would be shared once the return request is approved 

EXCHANGE POLICY

For exchange, the reverse pick up will be done in 2-3 days once the request is placed. Once, we have received the request and it is approved pose review, a new exchange order is automatically placed and processed. The new order gets shipped in 2-3 working days and would take 8-10 days for it to get delivered, mostly sooner depending on the region.

Note: Once a product is exchanged and is delivered, not further actions such as exchange or refund would be applicable on that order. 

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You can always contact us for any return question at support@italiancolony.com


Exchanges

We only exchange goods if they are defective or damaged or Size mismatch. In circumstances where you consider that a product is defective, you should promptly contact us at support@italiancolony.com with details of the product and the defect along with images.

Upon receipt of the returned product, we will fully examine it and notify you via e-mail, within a reasonable period of time, whether you are entitled to a replacement as a result of the defect. If you are eligible, we will send you a replacement product.


Return Shipping

The shipping of any returns shall be handled by us, free of charge. You would just need to provide us with the order ID and reason for return (optional) via email to support@italiancolony.com